Refund Policy

Last Updated: February 4, 2026

How Our Guarantee Works

For "Save Your Saturday" (and all future products):

• Listen to the entire audio training program
• Implement the protocol as instructed for at least three consecutive weeks
• If you don't experience meaningful results, request a full refund within 30 days of purchase

Eligibility Requirements

To be eligible for a refund, you must:

1. Purchase directly from Calm Cricket (not through third-party resellers or unauthorized distributors)
2. Request your refund within 30 days of your original purchase date
3. Have made a good-faith effort to implement the strategies taught in the program
4. Contact us via email at help@calmcricket.com with your refund request

What We Ask From You

We believe our products work when implemented as designed. When requesting a refund, we ask that you:

• Briefly share what you tried and what didn't work for you (this helps us improve our content)
• Confirm you genuinely engaged with the material rather than just downloading it

We will NOT deny your refund request based on your answer. We simply want to understand how we can serve our customers better. Your honesty helps us create better products for future customers.

How to Request a Refund

To request a refund, follow these steps:

1. Email us at help@calmcricket.com
2. Include "Refund Request" in the subject line
3. Provide your order details:
   • Name used for purchase
   • Email address used for purchase
   • Date of purchase (approximate is fine)
   • Product name
4. Brief explanation (optional but helpful): What you tried and what didn't work

Refund Processing

Timeline:

• We respond to refund requests within 24-48 business hours
• Approved refunds are processed within 2-5 business days
• Funds typically appear in your account within 5-10 business days depending on your financial institution

Method:

• Refunds are issued to the original payment method used for purchase
• If your original payment method is no longer valid, we'll work with you to arrange an alternative

What You Can Keep

When you receive a refund, you may keep all bonus materials and resources as our apology for not meeting your expectations. We only ask that you delete or destroy the main audio program files.

Important Notes

One Refund Per Product: Our guarantee applies once per product, per customer. If you've previously received a refund for a specific product, you are not eligible for another refund on that same product.

Bundle Purchases: If you purchased multiple products as a bundle, your refund will be prorated based on the individual product prices and which products you're returning.

After 30 Days: While our official guarantee is 30 days, we understand that life happens. If you have extenuating circumstances (serious illness, family emergency, etc.) that prevented you from using the product within 30 days, please contact us. We'll work with you on a case-by-case basis.

Non-Refundable Situations

We reserve the right to deny refunds in the following situations:

• Violation of our Terms and Conditions
• Evidence of fraudulent activity or abuse of the refund policy
• Redistribution, sharing, or unauthorized use of our products
• Purchase from unauthorized resellers or third parties
• Requests made after the 30-day guarantee period without valid extenuating circumstances
• Pattern of repeated refund requests suggesting abuse of the policy

Chargebacks

Important: If you dispute a charge with your credit card company (initiate a chargeback) without first contacting us for a refund, you waive your right to the refund guarantee and may be subject to collection efforts for the disputed amount plus administrative fees.

We are committed to resolving any issues directly with you. Please always contact us first at help@calmcricket.com before initiating a chargeback.

Our Commitment to You

This refund policy exists because we genuinely believe in the value of our products and want you to feel confident in your purchase. We've designed our audio programs based on evidence and research, and we've seen them work for many people.

However, we also recognize that:

• Not every approach works for every person
• Individual circumstances vary
• Sometimes timing matters, and a product might not be right for you at this moment

If that's the case, we want to make it right. Your satisfaction and trust matter more to us than any individual sale.

Questions About Refunds?

If you have any questions about our refund policy or need clarification on any aspect of the guarantee, please don't hesitate to contact us:

Email: help@calmcricket.com

We typically respond within 24-48 hours.